Terms and conditions of use

Terms and Conditions for the Purchase–Sale of Goods in the Online Store www.biopapa.lv

These Terms and Conditions of purchase–sale of goods (hereinafter – the Terms) are an integral and mandatory part of the purchase–sale agreement concluded between the Biopapa online website (hereinafter – the E-shop or Seller) and the customer (hereinafter – the Buyer). The Terms define the rights and obligations of the Buyer and the Seller, as well as the procedures for purchasing, payment, delivery, and return of goods.

We reserve the right to change these Terms without prior notice.

1. General Provisions

1.1. These Terms come into force when the Buyer, after creating a shopping cart, ticks the box “I agree to the terms” at the final stage of the order and clicks the “Order” button.
1.2. The Seller has the right to modify, amend, or supplement the Terms at any time. Changes come into effect upon publication in the E-shop and apply only to orders placed after publication.
1.3. The right to purchase goods in the E-shop is granted to:
– legally capable natural persons;
– minors aged 14 to 18 with the consent of their parents or guardians;
– legal entities;
– authorized representatives of all the above-mentioned persons.
1.4. Prices of goods in the E-shop are indicated in euros, including VAT. Delivery costs are not included and are specified separately before order confirmation.
1.5. Sales are carried out in the territories indicated in the “Delivery” section of the E-shop.

2. Personal Data Protection

2.1. The Buyer’s personal data is processed in accordance with applicable laws, including the General Data Protection Regulation (GDPR), as well as the E-shop’s Privacy Policy.
2.2. The Seller has the right to collect and process the Buyer’s personal data to the extent necessary for order fulfillment, service provision, business analysis, and direct marketing (only with the Buyer’s consent).
2.3. The Buyer has the right to withdraw from direct marketing communications at any time and request the termination of data processing, except where such data is necessary for contract performance.

3. Conclusion of the Purchase–Sale Agreement

3.1. The agreement is considered concluded from the moment the Buyer places an order.
3.2. The Seller is considered to have confirmed the order when it begins execution or sends a confirmation to the Buyer.
3.3. All concluded agreements are stored in the Seller’s database.

4. Buyer’s Rights

4.1. The Buyer has the right to purchase goods in accordance with these Terms.
4.2. The Buyer has the right to withdraw from a distance purchase–sale agreement within 7 days from the date of receiving the goods by notifying the Seller via email at [email protected].
4.3. The right of withdrawal does not apply to:
– perishable goods (food products);
– hygiene products if their packaging has been opened or damaged after delivery;
– goods made according to the Buyer’s individual needs or specifications;
– other cases provided by law.

5. Buyer’s Obligations

5.1. The Buyer must pay for the goods and accept them.
5.2. The Buyer is responsible for the accuracy of the provided data.
5.3. The Buyer must update their data if it changes.
5.4. The Buyer must keep their login details secure.

6. Seller’s Rights

6.1. The Seller has the right to restrict the Buyer’s access to the E-shop if the Terms are violated.
6.2. The Seller may cancel the order if the Buyer does not make payment within 3 working days.
6.3. The Seller may cancel the order if it is impossible to contact the Buyer.

7. Seller’s Obligations

7.1. The Seller undertakes to ensure access to the E-shop.
7.2. The Seller undertakes to deliver the goods to the address specified by the Buyer.
7.3. If a product is unavailable, the Seller may offer an alternative or refund the payment.

8. Prices and Payment

8.1. Prices are indicated in euros, including VAT.
8.2. Payment is made using the methods specified in the E-shop.

9. Delivery

9.1. Goods are delivered by the Seller or its partners.
9.2. Delivery times are indicated in the “Delivery” section.
9.3. The Buyer must provide an accurate delivery address.

10. Quality and Guarantees

10.1. Goods are covered by a statutory warranty.
10.2. Product characteristics are indicated in their descriptions.
10.3. If the Buyer receives defective goods, they have the right to request:
– replacement of the goods;
– a price reduction;
– a refund.

11. Returns

11.1. Returns are carried out in accordance with applicable laws.
11.2. Return costs are borne by the Buyer, except in cases of defective goods.

12. Exchange of Information

12.1. The Seller sends information to the Buyer’s provided email address.
12.2. The Buyer may contact the Seller via the “Contacts” section.

13. Dispute Resolution

13.1. Disputes are resolved through negotiations. If no agreement is reached, the consumer has the right to обратиться to the Lithuanian State Consumer Rights Protection Authority (VVTAT), which handles disputes out of court.

14. Final Provisions

14.1. These Terms are governed by the laws of the Republic of Lithuania.
14.2. Disputes are resolved in accordance with the laws of the Republic of Lithuania.
14.3. The Seller is not liable for failure to fulfill obligations due to force majeure circumstances.